OHH! ITALY
Privacy Policy
Last updated: May 26, 2026
This Privacy Policy explains how OHH! ITALY collects, uses and protects personal information when you visit our website or contact us to request a private journey, unique experience or concierge service.
1. Who We Are
OHH! ITALY provides private travel planning, concierge support and curated experiences in Italy. For the purposes of this policy, OHH! ITALY is the data controller for personal information collected through this website.
2. Information We Collect
We may collect information that you voluntarily provide when you contact us, request an itinerary, submit a form or communicate with our concierge team. This may include:
- Name and contact details.
- Travel dates, destinations, preferences and special requests.
- Information needed to prepare a tailored proposal or coordinate services.
- Payment, billing or administrative information when required to complete a booking.
- Technical information such as IP address, browser type, device information and website usage data collected through cookies or similar technologies.
3. How We Use Your Information
We use personal information to respond to enquiries, prepare tailored proposals, coordinate private travel services, manage bookings, improve our website, maintain security and comply with legal or accounting obligations.
We do not sell personal information. We only use your information for purposes connected with our services, communication, website operation and legal compliance.
4. Legal Bases For Processing
Where applicable under privacy laws such as the GDPR, we process personal data on the basis of your consent, the need to take steps before entering into a contract, performance of a contract, compliance with legal obligations and our legitimate interest in operating and improving our services.
5. Sharing Of Information
To create and deliver private journeys, we may share necessary information with trusted partners such as hotels, guides, transfer providers, restaurants, experience operators, payment providers, technology providers and professional advisors. We share only what is reasonably necessary for the relevant service.
6. International Transfers
Some technology providers or partners may process data outside your country of residence. Where required, we rely on appropriate safeguards to protect transferred personal data.
7. Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including service delivery, legal, accounting and dispute-resolution requirements. When information is no longer needed, we delete or anonymize it where appropriate.
8. Your Rights
Depending on your location, you may have the right to request access, correction, deletion, restriction, portability or objection to the processing of your personal data. You may also withdraw consent where processing is based on consent.
To exercise your rights, please contact us through our Plan Your Journey or contact form. We may need to verify your identity before responding.
9. Cookies
We use cookies and similar technologies to operate the website, remember preferences, understand website performance and, where consent is given, support marketing-related functions. For more information, please read our Cookie Policy.
10. Security
We apply reasonable technical and organizational measures to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute security.
11. Updates To This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact
For privacy questions or requests, please contact OHH! ITALY through the website contact or booking channels.